| Advanced Live Support 1.00 ( View screenshot ) |
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| Advanced Live Support is an Advanced Portal product offered to any website hosted with us. It enables you to launch a LIVE customer service on your website. With LiveSupport turned on, you can view and chat with your website visitors online. |
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Description:
LiveSupport is an AdvancedPortal product offered to any website hosted with us. Provide live online customer service on your website. View and chat with visitors as they navigate your site. Chat with them to close sales and provide real time service. Putting a small Javascript on your web pages shows the LiveSupport icon. If an operator is online, the icon shows it clearly and the visitors can click on the icon to engage in live chat with the operator. If no operator is online, visitors can still leave a message. Features Users visit your website. All their navigation is recorded in the DB telling you which pages they visited and when. If a support person is online, the user clearly knows this when the icon says . The user clicks on the icon and is prompted to enter his name, Email address, subject and choose the category for this chat like sales or support etc. All the logged in support persons hear a bell ring on their PCs. They are informed about customer's nick and extended info on file if any latest. navigation history previous chat history previous polls history previous sales history previous newsletters history previous forums participation history existing shopping cart details etc. If more than one support person is online, the one clicking on accept button first seizes the chat. The customer sees a welcome message like Greg: Hi, How may I help you? The customer can then continue with his issue. The support person can: Push a message. Push a URL. Open a URL on customer's machine. Open an image on customer's machine. Send an Email address to the customer. When the customer is done, he can close the chat. The customer can rate the chat at any time to inform the support person of his rating of the quality of this chat. Once the chat is closed, the customer can optionally be shown a poll or survey to fill out. | System Requirements:
Typical Win95 machine | Change Info:
Latest Release | | Advanced Live Support 1.00 Download from advcomm.net |
| Similar software: | - Vuechat 1.2 — Vuechat: Customer Service and CRM.
- Boldchat Operator Client .NET 2.31 — Chat with visitors on your web site. Great for sales and customer service chats. See all visitors on your web site. Initiate chats with visitors. Customize your chat window with your logo, colors, etc. Display a chat button showing your availability.
- CustomerReach 2.2 — Provide live help on your web site. Monitor web site activity in real-time and invite visitors to chat with you. Increase sales and enhance customer support by providing a live person to chat with visitors while interest is high.
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